Discovery Cruises FAQs
- HOW DO I BOOK TOUR TICKETS?
- IF I PURCHASED TICKETS ONLINE OR ON THE PHONE, HOW DO I CHECK IN?
- WHAT TIME DOES BOARDING BEGIN?
- WHAT IS THE REFUND POLICY?
- WHAT HAPPENS IF THE DISCOVERY CANCELS?
- DO YOU CANCEL IF IT RAINS?
- WHAT IS THE DRESS ATTIRE FOR THE BOAT?
- IS THERE ASSIGNED SEATING?
- ARE THERE ANY AGE RESTRICTIONS ON YOUR CRUISES?
- CAN WE BRING A STROLLER ONBOARD?
- ARE LIFE JACKETS ON BOARD?
- DO YOU HAVE ELEVATORS?
- ARE THERE RESTROOMS ONBOARD?
- IS THE VESSEL HANDICAPPED ACCESSIBLE?
- DO YOU ALLOW ANIMALS ONBOARD?
- WILL I GET SEASICK?
- IS SMOKING ALLOWED?
- IS THERE FOOD AND BEVERAGE ONBOARD?
- CAN I BRING MY OWN ALCOHOL ONBOARD?
- IS THERE AIR CONDITIONING?
- CAN WE MEET THE CAPTAIN AND SEE THE PILOT HOUSE?
- IS THERE WIFI AVAILABLE ONBOARD?
- IS IT CUSTOMARY TO TIP THE CREW?
HOW DO I BOOK TOUR TICKETS?
Tour tickets can be booked in one of several different ways. We accept credit and debit cards for online or over the phone reservations. We accept cash and travelers checks on site. Sorry, no personal checks.
- Click on the Book Now link from any page of this web site
- Visit The Discovery vessel 30 minutes before departure to check for availability, though the charge may not be the same as if you were to book ahead
IF I PURCHASED TICKETS ONLINE OR ON THE PHONE, HOW DO I CHECK IN?
The Discovery offers ticketless boarding. When you make a reservation for any scheduled excursion, whether online or onsite at the dock, you will receive a confirmation number/boarding pass. You may print a copy of your boarding pass or have it available on your phone as you must have a confirmation number before boarding the vessel. Boarding begins approximately 30 minutes prior to your scheduled cruise time. Please plan to arrive no later than 15 minutes prior to departure.
WHAT TIME DOES BOARDING BEGIN?
Boarding begins approximately 30 minutes prior to your scheduled cruise time. Please plan to arrive no later than 15 minutes prior to departure. Please check the calendar schedule the day prior to your confirmed cruise to ensure there have been no changes to your departure time. Cruises leave at their scheduled time and there are no refunds for no shows or missed departures.
WHAT IS THE REFUND POLICY?
If canceled more than 48 hours prior to your scheduled cruise, an exchange of date or time may be permitted. If you cancel within 48 hours from your scheduled cruise, no exchange, cash, or credit refunds will be given as we keep our attendance at a comfortable number and we have likely turned guests away to reserve your space. Purchased tickets are limited to one exchange of date only. Refunds or exchanges will not be permitted if you do not arrive in time to board and miss the boat’s departure. Please arrive a minimum of 30 minutes prior to departure time.
WHAT HAPPENS IF THE DISCOVERY CANCELS?
If The Discovery must cancel due to safety or technical issues, or the weather conditions are unsafe, or the minimum number of reservations has not been met, we will notify you as soon as possible by phone or email. You will be asked to reschedule or if that is not possible, a full refund will be issued.
DO YOU CANCEL IF IT RAINS?
We cruise in all weather conditions unless the weather conditions are deemed unsafe by our captain. The vessel is fully enclosed and the main deck is climate-controlled for your comfort. This ensures comfortable cruising, rain or shine, in the spring, summer and fall.
WHAT IS THE DRESS ATTIRE FOR THE BOAT?
Dress to the nines or wear your flipflops! Attire is up to you! Though The Discovery does abide by the no shirt, no shoes, no boarding policy.
IS THERE ASSIGNED SEATING?
All regularly scheduled tours are first come, first serve. There are plenty of seats available on both the main deck and the upper deck for all confirmed reservations and we encourage moving around the vessel, and both levels, to try out different views.
ARE THERE ANY AGE RESTRICTIONS ON YOUR CRUISES?
Please see the specific cruise details for information pertaining to any age restrictions for children. Some special events may have restrictions. Any child under the age of 16 on any of our cruises must be supervised by an adult. Children under the age of 2 are complimentary, however, they must be confirmed during the reservation process so we have accurate numbers of every person onboard. Identification is required for alcoholic beverage purchases and will only be served to those 21 years of age and older.
CAN WE BRING A STROLLER ONBOARD?
Strollers are allowed in the lower, main deck salon only. No strollers can be accommodated on the upper deck. Please consider leaving your stroller behind unless necessary. If you must bring a stroller onboard, be sure to note this in special comments on your reservation so that we can be prepared and better able to accommodate.
ARE LIFE JACKETS ON BOARD?
Our vessel is 100% Coast Guard certified with personal flotation devices (PFD ) and all required lifesaving equipment, including child PFDs.
DO YOU HAVE ELEVATORS?
No. Access to the upper deck on our vessel is by stairs only.
ARE THERE RESTROOMS ONBOARD?
Yes. There are restrooms available on the main (lower) deck however these restrooms are not wheelchair accessible. There are handicap restrooms available at the Discovery Pier parking area.
IS THE VESSEL HANDICAPPED ACCESSIBLE?
Please contact our staff for specific questions regarding accessibility on our vessel or to let us know in advance if you or a guest has any special boarding needs. Under Federal law and due to special marine safety construction guidelines, USCG-regulated small vessels are not subject to land-based architectural configuration requirements. Although we do our best to accommodate those with special mobility needs consistent with our vessel capabilities, staffing and docking space, we can do a better job with advance notice. For safety reasons, motorized scooters cannot be accommodated.
DO YOU ALLOW ANIMALS ONBOARD?
In accordance with the federal Americans with Disability Act (ADA ) and Michigan law, people with disabilities may bring their licensed service animals. The ADA and Michigan law defines a service animal as a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. The tasks or work the animal does must be directly related to the person’s disability. The ADA and Michigan law do not recognize emotional support animals as service animals, therefore, we do not allow emotional support animals or pets on our cruises. No personal pets are allowed.
WILL I GET SEASICK?
The vast majority of our guests have no issues at all as we do not leave the calm waters of the West Bay of Grand Traverse Bay. On days where we are experiencing a stronger North wind, the bay could experience some chop, not at all similar to the ocean's rolling swells which are in most cases if not all, the culprit for an upset stomach. Even some chop on the bay causes relatively little movement from a vessel of this size.
IS SMOKING ALLOWED?
No. Smoking and/or vaping of any kind is forbidden on the vessel during public cruises.
IS THERE FOOD AND BEVERAGE ONBOARD?
Yes. The Discovery offers a beverage bar with a selection local wine and beer, mixed drinks, juices, coffee, and bottled waters. There is a snack bar available with a small selection. Guests may use cash, credit or debit cards for purchases. Identification is required for alcoholic beverage purchases. Alcohol will only be served to those 21 years of age and older.
CAN I BRING MY OWN ALCOHOL ONBOARD?
No. Our liquor license does not allow for outside alcohol to be consumed on the premises. The Discovery offers a beverage bar with a selection local wine and beer, mixed drinks, juices, coffee, and bottled waters for purchase. Guests may use cash, credit or debit cards for purchases. Identification is required for alcoholic beverage purchases. Alcohol will only be served to those 21 years of age and older.
IS THERE AIR CONDITIONING?
Yes. The main (lower) deck is climate controlled at all times for our guests' comfort.
CAN WE MEET THE CAPTAIN AND SEE THE PILOT HOUSE?
Yes! Guests are welcome to come and meet the captain. However, for safety and security reasons, we ask that you check with our crew onboard before visiting the pilot house. We want to ensure that all passengers and crew are kept safe and that the captain is not distracted while performing essential duties.
IS THERE WIFI AVAILABLE ONBOARD?
Sorry, but at this time there is no WIFI available onboard. Cell service is available while cruising on the bay for most larger carriers.
IS IT CUSTOMARY TO TIP THE CREW?
If our customer service and cruise experience has exceeded your expectations or if a crewmember went above and beyond in making your day extra special, a gratuity is always appreciated. All gratuities received will be shared with all crewmembers aboard your scheduled cruise. It is customary to tip on any on-board food or beverage purchases.